Returns and Refunds
We want you to love what you ordered, but if something isn’t right, let us know
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging with original tags, for an exchange, within 14 days from the date on which these goods are delivered. Once received, the customer care team will see if all conditions are met, your credit/exchange would be processed.
Please note:
1) Products once delivered cannot be returned. It can only be exchanged for another product or store credit.
2) Items will be considered for store credit/exchange only if it is unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
3) All custom-made orders are non-returnable.
4) No Exchanges on discounted merchandise.
5) Refunds will be initiated if we are unable to process a particular product from your entire order.You can also replace it for another Product 🙂
6) Returns/Refunds would only be accepted if goods received are defective, spurious, not as advertised/agreed upon or delivered later than stated delivery date.
Exchange Process
Step 1: To return an item, the customer must write to us at hastavem@gmail.com. Alternatively, the customer may call/WhatsApp us at our customer care number +91-9833281584, within 14 days of delivery of the shipment.
Step 2: Please await a mail confirmation from our end for initiating the return. We will try to arrange for a pick-up through our courier partner. Just in case, their service is unavailable at your address, we request to self-ship it at our address.
Step 3: Pack your return securely, in the original package if possible, and Courier the parcel back to us. Details will be shared in the email.
Exchange Outside India
Unfortunately, at this moment, we do not permit any returns or exchanges for international orders.